Project screenshot
−41%
Dispatch time
2.4×
Loads per planner
Challenge
Dispatch ran on spreadsheets and phone calls across four terminals — no live visibility into loads, and planner throughput capped by how fast someone could work the phones.
Approach
- Discovery cut a third of the original scope to the core loop that actually moved the number: a live load board.
- Built one connected system — load board, planner dashboard and driver app — instead of three tools that would need to agree with each other.
- Rolled out across all four terminals without pausing live operations.
Results
- Dispatch time down 41%.
- 2.4× loads handled per planner.
- Still the tool the team opens first every morning.
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This shipped through our Web App Development discipline.